FAQs

Frequently Asked Questions:

Check out this section to get answers for all the frequently asked questions.

If you’d like get in touch with us, please do write to us at info@urbancashandcarry.com all us on 7596886535 between 11:00 am to 6:00 pm throughout the week and we will respond immediately.

You can also reach out to us on WhatsApp: 7596886535

Registration

Q.How do I register?

Ans. You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one- time password (OTP) to verify your mobile number. Post verification, you can start shopping.

Q.Do I need to register before shopping on URBAN ?

Ans. Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.

Q. Can I register multiple times using the same phone number/email ID?

Ans. Each email ID/login ID and mobile number can only be associated with one customer account.

Q. What if I enter the wrong email ID while registering online/through the phone?

Ans. Please contact our customer support team at 7596886535 or write to us at: info@urbancashandcarry.com and we will fix this issue for you.

Login / Account Related

Q. What is My Account?

Ans. 'My Account' is the section where you can view your Personal Information, Order History and Shopping List.

Q. I am unable to login?

Ans. You may have entered incorrect login details. Please enter the correct information & try again.

Product / Price / Promotion

Q. How do I look for a particular Product?

Ans. You can search for a product by navigating through the category pages or by using search tab on the top of every page.

Q. How will you ensure the freshness of products?

Ans. We ensure that all our products are hygienically and carefully handled and maintain them in the correct temperature & packaging.

Ordering

Q. How do I know if I placed my order correctly?

Ans. Upon the successful completion of your order, an order confirmation e-mail and SMS containing your order details will be sent to your registered email ID and phone number.

Q. Can I call and place an order?

Ans. Yes or You can place the order through WhatsApp - 7596886535

Q. How do I make changes to my order?

Ans. Currently, there is no provision to change the order once it’s been placed. Please call our customer support & we will assist you however we can.

Payment

Q. What are the various modes of payment I can use for shopping?

Ans. You can pay for your order using the following modes of payment:

Credit Card / Debit Card
Net banking
e-Wallets
Cash on Delivery

Delivery

Q. How will I know if URBAN delivers to my area?

You can check the serviceability of your area while selecting your pin code when you place your order.

Get in touch with us!

Q. How do I contact you for feedback/queries/suggestions?

Our customer service team will be at your service any time between 11 AM to 6:00PM throughout the week. Please call on 7596886535. You may also write to us at info@urbancashandcarry.com.